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Duration
30 Hrs
Live Projects
2
Next Batch
Monday
ServiceNow Course Overview
US IT Skills ServiceNow training offers the course participants with hands-on experience on methods to apply ServiceNow Applications in the business. This training deals with the topics, which include, fundamental architecture, technical elements, implementation planning concerns, and implementation tasks important for ServiceNow. Our course curriculum is designed by expert trainers considering the real-time scenarios
1200+ Students
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4.5/5
ServiceNow Course Curriculum
- Introduction of ServiceNow
- What is ServiceNow?
- Why and who can use ServiceNow
- History of ServiceNow
- Service Now Features
- ServiceNow Objectives
- ServiceNow Lifecycle
- Architecture of ServiceNow
- ServiceNow Market Trends
- Prerequisites for ServiceNow
- The concept of cloud computing in ServiceNow
- Introduction to ITIL foundation
- Agile Methodology
- Navigation and users
- Helpful portals, releases
- ServiceNow User Interface
- Forms and Lists
- Plugins
- User Administration
- Configure User Accounts
- Creation of groups
- Assign roles to users and assign them to groups
- Licensing
- Creation of tables and forms
- Create new tables, applications, and modules
- Creation of import sets, transform maps
- Introduction to the knowledge base
- Create catalog items, order guides, and record producers
- Workflow Administration, SLAs, and Reports
- Perform workflow activities and administration
- Record Producer
- Order Guide
- Create and apply SLAs
- Create and modify Reports
- Core Application and Configuration
- Create and modify UI Policies
- Client Scripts
- Business Rules
- Script Includes
- UI Actions
- Create events and configure email notifications
- Set up Access Control Rule
- Introduction to system upgrades
- View upgrade history and status
- Create and apply update sets
- Retrieve and apply update sets
- Best practices
- Homepage administration
- System Administration Best Practices
- SLA Definitions
- SLA Properties
- Attach SLA to tasks
- Create schedule and child schedule
- Introduction to scheduled jobs
- Scheduled Job log
- Scheduled reports
- Create Read, Write and Create ACL on table and field level
- Debug ACLS
- Write ACL Scripts
- The concept of privileged system admin
- Creating site, page
- Dynamic content block
- Define Header, theme, style sheet
- Creating UI page, UI macros